We kindly ask that you please ensure you have provided the correct details at the checkout, as once an order has been dispatched, we cannot change the delivery address. Şener Besim will not be held liable for any input errors.
Once we have dispatched your order, you will receive a confirmation e-mail including the tracking details of your parcel.
Please note we dispatch daily; Monday–Friday, excluding all national and Victorian public holidays.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID. We cannot deliver to post boxes so please ensure you provide an alternate delivery address.
Şener Besim uses Australia Post Express Service which delivers within 1- 2 business days.
The cost for postage, payable at checkout, is $10 AUD.
Orders over $300 AUD will receive complimentary express shipping.
For the Northern Territory, rural and remote areas, please allow up to 3 business days for delivery.
Şener Besim uses Australia Post International Express Service which delivers within 4 - 6 business days.
The cost for postage, payable at checkout, is $35 AUD.
Orders over $500 AUD will receive complimentary express shipping.
Delivery delays may occur during high volume and peak periods or due to unforeseen events. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, you will be contacted by Client Services.
Şener Besim will provide you with a full refund if the product you purchased from us online i s faulty; not of acceptable quality, or unsafe, or does not match description on the site, or given to you by any Şener Besim representative
Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for replacement or refund. If a product that you have purchased from us meets this description, please contact Client Services for a Return Authorization number (RA#) as soon as you become aware.
A "change of mind" return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.
Şener Besim accepts “change of mind” returns for full priced items purchased online in accordance with the following terms;
- a Return Authorization number (RA#) must be requested within 7 days of receipt of order
- item(s) must not be worn, altered or damaged
- item(s) must have all tags attached
- returns must include all original packaging and must be in original condition as they are considered part of the item
- returns must be posted back to Şener Besim head office within 7 days of issue of your RA#.
In the event that a change of mind return does not meet any of the above terms, Şener Besim reserves the right to reject the change of mind return.
Sale or discounted items are not eligible for “change of mind” return.
If you would like to exchange an item for another colour or a different style we recommend you re-purchase the new item and return the original item for a refund within 7 days of purchase.
Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value paid of the item(s) returned excluding any shipping costs associated with the order.
Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account.
In the scenario that your return is not approved for refund, you will be contacted by Client Services.
If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. Please contact Client Services if you would like to return an item.
The item(s) must be wrapped in the original packaging and must be sent back to Client Services via registered post (a tracking number is required) within 7days of requesting a return.
Attn: Client Services - Returns
Shop 2, 80 Collins Street,
Once your return is received by Client Services, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, you will receive a refund. In the scenario that the return is unsuccessful, Client Services will contact you. For more information regarding returns, please contact Client Services;