Delivery & Returns
All orders placed before 2pm AEST/AEDT on a business day will be dispatched that business day. If an order is placed after 2pm AEST/AEDT, on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Please note; we dispatch daily, Monday–Friday excluding all national and Victorian public holidays.
All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to Australian Post Boxes or Parcel Lockers. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left. For Australian orders, the parcel will be redirected to your local post office for pick up. For International orders, the parcel will be re-delivered the following day with an option to re-schedule the delivery.
Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. Alternatively, you can log in to your account to access this information.
Şener Besim delivers nationwide with Startrack for a flat rate of €8. Orders are delivered on a next business day service to metropolitan and city areas but can take up to 3 business days due to any unforseen delays. For the Northern Territory, rural and remote areas, please allow up to 3 business days for delivery.
Şener Besim delivers internationally with DHL Express for a flat rate of €20. All orders are dispatched on an express service and will be delivered within 1-7 business days depending on your location. For international orders, we cannot deliver to post boxes so please ensure you provide an alternate delivery address.
Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Client Services will contact you immediately.
Şener Besim will provide you with a full refund if the product you purchased from us on line via the internet:
- is faulty, not of acceptable quality, or unsafe; or
- idoes not match descriptions made on the Site, or given to you by any Şener Besim representative
Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund. If a product that you have purchased from us meets this description, please contact Client Services for a Return Authorization number (RA#) as soon as you become aware.
CHANGE OF MIND RETURNS
A “change of mind” return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.
Şener Besim accepts “change of mind” returns for full priced items purchased online in accordance with the following terms;
- a Return Authorization number (RA#) must be requested within 7 days of receipt of order
- item(s) must not be worn, altered or damaged
- item(s) must have all tags attached
- returns must include all original packaging and must be in original condition as they are considered part of the item
- returns must be posted back to Şener Besim head office within 7 days of issue of your RA#.
In the event that a change of mind return does not meet any of the above terms, Şener Besim reserves the right to reject the change of mind return.
PRODUCTS THE SUBJECT OF A "SALE"
Sale or discounted items are not eligible for “change of mind” return.
Şener Besim does not accept exchanges for items purchased online. If you would like to exchange an item for another colour or a different style we recommend you re-purchase the new item and return the original item for a refund.
Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value paid of the item(s) returned excluding any shipping costs associated with the order.
Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account.
In the scenario that your return is not approved for refund, you will be contacted by Client Services.
TO RETURN AN ITEM
If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. Please contact Client Services if you would like to return an item.
The item(s) must be wrapped in the original packaging and must be sent back to Client Services via registered post (a tracking number is required) within 7days of requesting a return.
Attn: Client Services - Returns
24-30 River Street
South Yarra, VIC
Once your return is received by Client Services, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, you will receive a refund. In the scenario that the return is unsuccessful, Client Services will contact you. For more information regarding returns, please contact Client Services;