Free shipping Australia-wide on ALL orders.

Delivery

**Important Shipping Information**

There will be no orders sent out on Public Holidays, after 3pm December 24th - 28th December, or the period of of 30th December - 2nd January.

Thank you for your understanding. 

General

We kindly ask that you please ensure you have provided the correct details at the checkout, as once an order has been dispatched, we cannot change the delivery address. Şener Besim will not be held liable for any input errors.

Once we have dispatched your order, you will receive a confirmation e-mail including the tracking details of your parcel.

Please note we dispatch daily; Monday–Friday, excluding all national and Victorian public holidays.

Any order over $1000AUD will require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID. We cannot deliver to post boxes so please ensure you provide an alternate delivery address.

Australia

**CURRENTLY FREE SHIPPING AUSTRALIA-WIDE ON ALL ORDERS**

Şener Besim uses both Australia Post Standard Delivery & Express Services. 

Free Standard Shipping Australia-wide, 2 - 8 days.

$15  Express Shipping Australia-wide, 1 - 3 days.

For the Northern Territory, rural and remote areas, please allow up to 3 additional business days for delivery.

International

Şener Besim uses Australia Post International Express Service which delivers within 3 - 8 business days.

The cost for International postage, payable at checkout, is $35 AUD.

Delays

Delivery delays may occur during high volume and peak periods or due to unforeseen events. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, you will be contacted by Client Services.

Returns

Consumer Guarantees

Şener Besim will provide you with a full refund if the product you purchased from us online is faulty, not of acceptable quality, is unsafe, or does not match description on the site, or given to you by any Şener Besim representative.

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for replacement or refund. 

All Şener Besim pieces, come with a 6-month warranty during which time we will provide re-plating & repair services free of charge. 

Change of Mind Returns

A "change of mind" return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.

Şener Besim accepts “change of mind” returns for full priced items purchased online in accordance with the following terms;

  • Return postage must be initiated & time stamped within 7 days of receipt of order
  • item(s) must not be worn, altered or damaged
  • item(s) must have all tags attached
  • returns must include all original packaging and must be in original condition as they are considered part of the item
  • returns must be posted back to the Şener Besim boutique at cost to the sender

In the event that a change of mind return does not meet any of the above terms, Şener Besim reserves the right to reject the change of mind return.

Products the subject of a "sale"

Sale or discounted items are not eligible for “change of mind” return.

Refunds

Returns require up to 3 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value paid of the item(s) returned excluding any shipping costs associated with the order.

Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account.

In the scenario that your return is not approved for refund, you will be contacted by Client Services.

To Return an Item

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. Please contact Client Services if you would like to return an item.
clientservices@senerbesim.com

The item(s) must be wrapped in the original packaging and must be sent back to Client Services via registered post (a tracking number is required) within 7days of receipt of the goods.

Şener Besim
Attn: Client Services - Returns
Shop 2, 80 Collins Street,
Melbourne, VIC
Australia, 3000

Once your return is received by Client Services, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, you will receive a refund. In the scenario that the return is unsuccessful, Client Services will contact you. For more information regarding returns, please contact Client Services; clientservices@senerbesim.com