Free Shipping Australia wide on orders over 300 AUD and internationally on orders over 500 AUD

FAQS

HOW DO I MAKE A PURCHASE?

To make a purchase online, click on shop online from in the header to view all products available for purchase. Once you have found the item you would like to purchase, simply add it to your bag. Once you have finished shopping, you can check out by clicking on the bag at the top of the screen and then follow the directions through checkout.

If you require any further assistance, please contact Client Services
clientservices@senerbesim.com

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

We do require you to set up an account to place an order as it will enhance your shopping experience at Şener Besim. By setting up an account, you will have access to the following benefits;

  • Checkout faster with your saved details
  • Track your order status and deliveries
  • View your order history

HOW CAN I CHANGE MY ACCOUNT INFORMATION?

To change your account information, log in to your account, select the section that you would like to change and then click on ‘edit’. Once all of the changes have been made click on ‘save’ to apply the changes to your account.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To reset your password, click on ‘forgot password’ on the sign in page and enter your email address. We will send you a link to reset your password.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard and PayPal. All payments are processed securely through PayPal Pty Ltd.

HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?

If you place your order before 2pm AEST/AEDT on a business day, your order will be dispatched that business day otherwise it will be dispatched the following business day. Delivery within Australia to metropolitan areas and capital cities is generally overnight, Monday – Friday but can take up to 3 business days due to any unforseen delays and is a flat rate of €8. Delivery internationally can take between 1-7 business days and is a flat rate of €20.

For more information on delivery, please click here.

WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?

Depending on the destination country, you may be required to pay duties and taxes on your order. It is the responsibility of the receiver to pay for any applicable duties and taxes, not Şener Besim. Please contact your local customs offices for more information regarding taxes and duties.

HOW CAN I TRACK MY ORDER?

For Australian orders, you can track your order by entering your tracking number into the Track & Trace area on the Startrack website. For International orders, you can track your order by entering your tracking number into the Track your Shipment area on the DHL Express website.

WHAT IS YOUR RETURNS POLICY?

Please click here for our returns policy.

HOW DO I RETURN AN ITEM?

Please contact Client Services if you would like to return an item. clientservices@senerbesim.com

HOW LONG DOES A REFUND TAKE?

Once you have returned your item(s) to us, please allow up to 5 business days for us to process your return. Once your return has been processed and meets our returns policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.

Please note, only the value paid of the item(s) returned including any discounts applied is refunded, no costs associated with the order, including shipping, are refunded.

HOW DO I PURCHASE AN ITEM NOT FEATURED ON THE WEBSITE?

If you have seen an item that is not available online, please contact Client Services;
clientservices@senerbesim.com

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