FAQS

We accept Visa, MasterCard and PayPal. All payments are processed securely through PayPal Pty Ltd.

If you place your order before 2pm AEST/AEDT on a business day, your order will be dispatched that business day otherwise it will be dispatched the following business day. Delivery within Australia to metropolitan areas and capital cities is generally overnight, Monday – Friday but can take up to 3 business days due to any unforeseen delays. Delivery is FREE on Australian orders over $150. Any Australian orders under $150 will pay a flate rate of $10 AUD. International shipping can take between 5 - 7 business days and is charged at a flat rate of $35 AUD.

For more information on delivery, please click here.

Depending on the destination country, you may be required to pay duties and taxes on your order. It is the responsibility of the receiver to pay for any applicable duties and taxes, not Şener Besim. Please contact your local customs offices for more information regarding taxes and duties.

For Australian orders, you can track your order by entering your tracking number into the Track & Trace area on the Australia Post website. 

Please click here for our returns policy.

Please contact Client Services if you would like to return an item. clientservices@senerbesim.com

Once you have returned your item(s) to us, please allow up to 5 business days for us to process your return. Once your return has been processed and meets our returns policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.

Please note, only the value paid of the item(s) returned including any discounts applied is refunded, no costs associated with the order, including shipping, are refunded.

If you have seen an item that is not available online, please contact Client Services;
clientservices@senerbesim.com