Shipping & Returns
Shipping
Standard
$10 AUD
On Australian orders under $150. Complimentary over $150.
Express
$15 AUD
On Australian orders under $450. Complimentary over $450.
International
$35 AUD
Express delivery worldwide. Arrives within 3–8 business days.
Returns & Exchanges
Window
30 days from receipt
Eligible orders
Full-price items only, unworn and in original packaging with tags attached
Sale items
Eligible for store credit or exchange only
Not eligible
Final sale, engraved or bespoke pieces, and items purchased through third-party vendors
Faulty items
A full refund will be provided for items that are faulty or significantly not as described
To initiate a return or exchange, contact us at clientservices@senerbesim.com
Şener Besim reserves the right to refuse returns that do not meet the above conditions. Items damaged through general wear and tear are not considered faulty.
Warranty
Coverage period
1 year from date of purchase
Included services
Complimentary re-plating and repair on all Şener Besim jewellery
Covered
Defective items — repair or replacement where possible
Not covered
Wear and tear, lost items, damage from improper use or storage, and items purchased through third-party vendors
Sale items
Subject to availability of materials and components for repair or replacement
To make a warranty claim, contact us at clientservices@senerbesim.com
Items purchased through third-party vendors are not covered under the Şener Besim warranty. Please contact the original retailer directly.