SHIPPING

We dispatch online orders Monday through Friday AEST, excluding weekends and Victorian public holidays.

Once we have dispatched your order, you will receive a confirmation email along with the tracking number of your parcel.

Any order with a value over $1000 AUD will require a signature upon delivery. If no one is available to sign for the parcel it will be held at the nearest post office or holding facility to be collected with photo ID.

We kindly ask that you please ensure you have provided the correct details at checkout, as once an order has been dispatched, we cannot change the delivery address. ŞENER BESIM will not be held liable for any input errors.

CHRISTMAS DELIVERY CUT-OFF DATES 

 

STANDARD 

EXPRESS 

VIC

DEC 19TH

DEC 21ST

NSW, ACT, QLD, SA, TAS

DEC 16TH

DEC 21ST

WA

DEC 15TH

DEC 20TH

NT

DEC 9TH

DEC 16TH

INTERNATIONAL

DEC 2ND

DEC 5TH

AUSTRALIA

ŞENER BESIM uses both Australia Post Standard Delivery & Express Services.

FREE Standard Shipping Australia-wide, delivered within 2 - 8 days.

$15  Express Shipping Australia-wide, delivered within 1 - 3 days.

For the Northern Territory, rural and remote areas, please allow up to 3 additional business days for delivery.

INTERNATIONAL

ŞENER BESIM uses Australia Post International Express Service delivered within 3 - 8 business days.

The cost for international postage, payable at checkout, is $35 AUD.

Please note, that ŞENER BESIM is not responsible for duties and taxes incurred once parcels arrive in your designated country.

DELAYS

Delivery delays may occur during high volume and peak periods or due to unforeseen events. During these times, please allow an additional 3 business days for your order to be delivered. If your order has been affected by a delay, you will be contacted by a member of client services.

RETURNS & EXCHANGES

ŞENER BESIM offers returns or exchanges on eligible orders within 14-days of receipt.

To qualify for a return or exchange the following requirements need to be met:

  • item(s) must not be worn, altered, or damaged
  • item(s) must have all tags attached
  • item(s) must include all original packaging and be in the original condition as they are considered part of the item

 

If a change of mind return does not meet any of the above requirements ŞENER BESIM reserves the right to reject them.

If you would like to exchange an item for another colour or a different style, we recommend you re-purchase the new item and return the original item for a refund within 14 days of receipt.

Note: Sale or discounted items are not eligible for a refund or return.

If on the rare occasion, a product you purchased from us online is faulty, not of acceptable quality, is unsafe, or does not match the description on site, or given to you by any ŞENER BESIM representative. We will provide you with a full refund.

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for replacement or refund.

TO RETURN AN ITEM

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms and contact a member of our Client Services team at: clientservices@senerbesim.com

All item(s) being returned to ŞENER BESIM must be sent back to the below address via registered post (a tracking number is required) within 14 days of receipt.

Note: Returns postage is at the cost of the sender, ŞENER BESIM is not liable to cover additional shipping costs.

ŞENER BESIM

Attn: Client Services - Returns

80 Collins Street,

Melbourne, VIC

Australia, 3000

Once your return is received by Client Services, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, you will receive a refund. In the scenario that the return/refund is unsuccessful, a member from Client Services will contact you.

Returns require up to 3 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value paid for the item(s) returned excluding any shipping costs associated with the order. Depending on your financial institution, please allow up to 3 business days for the funds to appear back in your account.

WARRANTY

All ŞENER BESIM pieces come with a 6-month warranty during which time we will provide re-plating & repair services free of charge. Learn more about our warranty policy here.