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Terms & Conditions of Use & Service

MARCH 2016

ACCEPTING THE TERMS AND CONDITIONS OF USE & SERVICE

Please read these Terms & Conditions and the Privacy Policy for our goods sold online, which is available via the internet (collectively, the ‘Agreement’) carefully before using Şenerbesim.com (referred to herein after as the ‘Site’) and/or the other domains, products, services and/or content provided by Şener Besim Pty. Ltd. ABN 74 601 855 645 of 24 – 30 River Street, South Yarra VIC 3141 (all of those collectively with the Site, the ‘Services’) (Şener Besim Pty. Ltd. collectively with its agents, consultants and employees, ‘Şener Besim,’ ‘we,’ or ‘us’). By using or accessing the Services, you (‘Subscriber’ or ‘you’) agree to all the terms and conditions of this Agreement, and if you do not agree to all the terms and conditions of this Agreement you should not and are not permitted to use the Services.

MODIFICATIONS TO THE AGREEMENT

Şener Besim may in its sole discretion, modify the Agreement at any time by posting a revised Agreement through the Services. Please read the Terms of Use & Service and check back often. Modifications are effective when posted, and your use of the Services following any such posted modification and notice of same constitutes your acceptance of the terms and conditions of this Agreement as modified.

Any modifications to the Agreement made after you have placed an order will not affect and are not binding on that order unless we are required to make the change by law.

PRIVACY

Any information you provide to Şener Besim directly or indirectly via the Services is subject to Şener Besim’s Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information.

LIMITATIONS OF USE

You may not do any of the following while accessing or using the Services:

  • access, tamper with, or use non-public areas of the Services, or the computer or delivery systems of Şener Besim and/or its service providers;
  • probe, scan, or test any system or network (particularly for vulnerabilities), or otherwise attempt to breach or circumvent any security or authentication measures;
  • access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Şener Besim (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Şener Besim
  • scrape the Services, and particularly scrape Content (as defined below) from the Services, without the express prior written consent of Şener Besim; (e) use the Services to send altered, deceptive, or false source-identifying information, including without limitation by forging TCP-IP packet headers or e-mail headers; or
  • interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, by sending a virus to, spamming, or overloading the Services, or by scripted use of the Services in such a manner as to interfere with or create an undue burden on the Services.

INTELLECTUAL PROPERTY

Definitions: For purposes of this Agreement, the term ‘Content’ means a creative expression and includes, without limitation, video, audio, photographs, images, illustrations, animations, logos, tools, written posts, replies, and comments, information, data, text, software, scripts, executable files, graphics, and interactive features, any of which may be generated, provided, or otherwise made accessible on or through the Services.

This website contains material which is owned by or licensed to Şener Besim. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Şener Besim and/or third parties retain ownership of all intellectual property rights in all Content.

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Şener Besim. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Şener Besim is strictly prohibited.

APPLICABLE LAW AND JURISDICTION

Your use of the Site is governed in all respects by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out of or relating to the Site (including but not limited to the purchase of Şener Besim products).

DISCLAIMER

The information contained on the Site is for general information purposes only. The information is provided by Şener Besim and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For the avoidance of doubt, you agree that the display of goods or services for sale on the Site are an invitation to treat and are not a contractual offer for sale.

Şener Besim may in its sole discretion reject or not accept your offer to purchase any goods or services for sale on the Site in its sole discretion and for any reason.

Şener Besim shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of Şener Besim products from the Site.

This website may contain links to other websites. Şener Besim are not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by Şener Besim. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.

Every effort is made to ensure the efficient operation of the Site and Services and that the information contained within the Site is accurate at all times. However, Şener Besim takes no responsibility, and will not be liable for the Site becoming temporarily unavailable in the instance of technical issues or any associated problems arising from technical or other associated issues beyond our control.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

All orders are subject to availability and confirmation of the order price. Dispatch times may vary depending on availability of items and any delivery time guarantees made, are subject to service from our third party freight company and we will not be responsible.

The Site is available only to individuals and others who meet the terms of eligibility as accepted by Şener Besim, who have been issued a valid credit/debit card by a banking institution acceptable to Şener Besim, whose applications are acceptable to Şener Besim and who have authorised Şener Besim to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Şener Besim reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Şener Besim feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

No individual under the age of 16 (sixteen) may use the Services or provide any information to Şener Besim or otherwise through the Services (including, for example, a name, address, telephone number, or email address) without the prior consent of a parent or guardian. Any individual under the age of 16 must advise their parent or guardian in relation to Şener Besim’s Privacy policy prior to registering to use the Site or any of the Site’s services. We reserve the right to only accept orders from those over 18 (eighteen) years of age however. You otherwise may only use the Services if you can form a binding contract with Şener Besim and are not legally prohibited from using the Services.

PRICING AND AVAILABILITY

We try to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If we discover an error in the price of any goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your order at the correct price or to cancel your order. In the case that we cannot get in contact with you, we will cancel the order and refund you in full.

We do not guarantee the availability of an item until the order has been dispatched and we may have to cancel an order if an item is unavailable, in this case you will receive a full refund. If for any other reason we are unable to dispatch your order, we will notify you within 2 business days. Delivery costs are charged in addition to the order total and will be clearly marked at checkout.

The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.

PAYMENT

Prices may be displayed in different currencies and are based on current exchange rates however; all transactions will be processed in AUD. The payment methods that we accept are Visa, MasterCard and PayPal. All payments are processed through PayPal pty ltd and no orders will be dispatched until payment has been received in full. We may contact you to verify your personal details before dispatching your order.

DISCOUNT CODES

We may offer promotional discount codes to be used on the site which will adhere to special conditions that will be specified at the time of issue.

DELIVERY & RETURNS

In the scenario that an order from Şener Besim to the customer is not delivered due to fault of the courier company, it is the responsibility of Şener Besim to either replace the item or refund the customer in full or issue a Gift card for the full amount depending on the original terms of sale. In the scenario that a return from the customer to Şener Besim is not delivered, it is the responsibility of the customer to wear any losses as a result of the lost package, therefore, it is essential that all returns are sent back to Şener Besim via registered post with tracking facilities.

NOTICES & CONTACT

For the purposes of contacting Şener Besim under this agreement, providing notices under this agreement, or for any questions, Şener Besim may be contacted on: clientservices@senerbesim.com

PRIVACY POLICY

MARCH 2016

GENERAL

The following Privacy Policy applies to the products and services provided on line via the internet exclusively by Şener Besim Pty. Ltd. ABN 74 601 855 645 of 24 – 30 River Street, South Yarra VIC 3141. In this policy, the words ‘we’, ‘our’, ‘us’, ‘Şener Besim’ and ‘Site’ refer to Şenerbesim.com, Şener Besim Pty Ltd and all of its related entities. This Privacy Policy applies to and should be read in conjunction with the Terms of Use & Service (collectively, the ‘Agreement’), which are available on Şenerbesim.com.

Şener Besim is entitled, at its sole discretion, to amend, add or remove any part of this Privacy Policy at any time without notice. You should review this Privacy Policy from time to time to ensure that you are up to date with any such amendments, additions or removals.

COLLECTION OF PERSONAL INFORMATION

Şener Besim recognises the importance of protecting the privacy of personal and financial information. We have employed strict policies and security measures to protect the information you provide us. When you register online with Şener Besim, use the Site, or provide us with your personal information in store, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy. This privacy policy applies to all protected personal information collected, maintained or used by Şener Besim.

INFORMATION THAT WE COLLECT

Şener Besim will only collect information about you when you provide it to us, and we only collect information to provide better services to all of our users and customers.

We collect information in two ways:

Information you give to us directly. This information typically includes:

  • your name, email address, first name, surname, address and domain name, and may also contain your username or any other information required to process an order through the Site.

Information we collect through your use of our services. This includes

  • information collected by our server, including the internet protocol (IP) address used to connect your computer to the Internet, operating system and platform, the average time you spend on Şenerbesim.com, pages visited, information searched for, average access time, and websites you have visited previously, as well as other relevant statistics;
  • cookies and other anonymous identifiers, which we send to your computer's browser for record-keeping purposes.

HOW WE USE YOUR INFORMATION

We may use the information you give to us directly to:

  • deliver products to you, to collect payments and to manage your account, to market to you directly, as well as provide you with information about our products and services, and to notify you of changes to our products and services;
  • contact you about new products, projects or seasonal promotions. If you wish not to receive such communications, you can unsubscribe by sending an email to clientservices@senerbesim.com. You can also unsubscribe from the mailing list by clicking on the unsubscribe link that can be found in all communication emails that are sent;
  • provide, maintain, protect and improve our services, to develop new ones, and to protect our services and our customers. We may also use this information to offer you tailored products, projects or seasonal promotions;
  • keep a record of your communications with us to help solve any issues or disputes that might arise.

We may use the information we collect through your use of our services to:

  • measure the use of the Site and to administer and improve the Site. This statistical data is interpreted by Şener Besim in its continuing effort to improve the Site and your shopping experience.
  • gather information on which web pages are visited and how often, to make the Site more user friendly, and to give you a better experience when you return to the Site.

We may combine the information you give to us directly with the information we collect through your use of our service.

We may from time to time supply the owners or operators of third party websites from which it is possible to link to Şener Besim with information relating to the number of users accessing the Site from such third party websites. You will not personally be identifiable from this information.

In delivering our products or collecting and using your personal information, we may be required to disclose some of your personal information to third party organisations, including external service providers; our legal, accounting, financial or other professional advisors; and regulatory or government authorities as required by law.

SECURITY

Şener Besim uses a number of security measures to protect the information you provide to us.

We protect your personal information by:

  • restricting internal and external access to your personal information; and
  • maintaining our technology systems to prevent unauthorised computer access; and
  • ensuring that third parties that require access to your information, including organisations outside Australia, take such steps as are reasonable to ensure that they do not breach our privacy obligations; and
  • securely destroying your personal information when your personal information is no longer needed.

When purchasing from us, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

Şener Besim uses the latest, industry standard 128-bit SSL (secure sockets layer) encryption technology to transmit and encrypt all credit information into Şener Besim’s databases.

ACCURACY AND RETENTION

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from our database at any time by contacting Client Services at clientservices@senerbesim.com.

CONTACTING US          

You have the right to access personal information held by Şener Besim about you, subject to the restrictions provided by law. We endeavour to keep information about you as accurate as possible. If you are concerned about our use of your personal information or if you would like to review or change the information you have supplied to us, please email clientservices@senerbesim.com.

FURTHER INFORMATION

For more information regarding privacy issues in Australia, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.

FAQS

HOW DO I MAKE A PURCHASE?

To make a purchase online, click on shop online from in the header to view all products available for purchase. Once you have found the item you would like to purchase, simply add it to your bag. Once you have finished shopping, you can check out by clicking on the bag at the top of the screen and then follow the directions through checkout.

If you require any further assistance, please contact Client Services
clientservices@senerbesim.com

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

We do require you to set up an account to place an order as it will enhance your shopping experience at Şener Besim. By setting up an account, you will have access to the following benefits;

  • Checkout faster with your saved details
  • Track your order status and deliveries
  • View your order history

HOW CAN I CHANGE MY ACCOUNT INFORMATION?

To change your account information, log in to your account, select the section that you would like to change and then click on ‘edit’. Once all of the changes have been made click on ‘save’ to apply the changes to your account.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To reset your password, click on ‘forgot password’ on the sign in page and enter your email address. We will send you a link to reset your password.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard and PayPal. All payments are processed securely through PayPal Pty Ltd.

HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?

If you place your order before 2pm AEST/AEDT on a business day, your order will be dispatched that business day otherwise it will be dispatched the following business day. Delivery within Australia to metropolitan areas and capital cities is generally overnight, Monday – Friday but can take up to 3 business days due to any unforseen delays and is a flat rate of €8. Delivery internationally can take between 1-7 business days and is a flat rate of €20.

For more information on delivery, please click here.

WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?

Depending on the destination country, you may be required to pay duties and taxes on your order. It is the responsibility of the receiver to pay for any applicable duties and taxes, not Şener Besim. Please contact your local customs offices for more information regarding taxes and duties.

HOW CAN I TRACK MY ORDER?

For Australian orders, you can track your order by entering your tracking number into the Track & Trace area on the Startrack website. For International orders, you can track your order by entering your tracking number into the Track your Shipment area on the DHL Express website.

WHAT IS YOUR RETURNS POLICY?

Please click here for our returns policy.

HOW DO I RETURN AN ITEM?

Please contact Client Services if you would like to return an item. clientservices@senerbesim.com

HOW LONG DOES A REFUND TAKE?

Once you have returned your item(s) to us, please allow up to 5 business days for us to process your return. Once your return has been processed and meets our returns policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.

Please note, only the value paid of the item(s) returned including any discounts applied is refunded, no costs associated with the order, including shipping, are refunded.

HOW DO I PURCHASE AN ITEM NOT FEATURED ON THE WEBSITE?

If you have seen an item that is not available online, please contact Client Services;
clientservices@senerbesim.com