WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept VISA, MasterCard, AMEX, Shop Pay, Google Pay, PayPal and Klarna.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We dispatch online orders Monday through Friday AEST, excluding weekends and Victorian public holidays.
For Australian standard orders please allow up to 8 business days to receive your order. For Australian express orders, please allow up to 3 business days to receive your order.
For international orders, please allow up to 8 business days.
CAN I PLACE A PHONE ORDER?
Yes, you are welcome to place an order over the phone. Please call client services on 0411 881 703 and a member of our team will assist you.
DO YOU OFFER CLICK & COLLECT?
Yes, we offer free Click & Collect from our Collins Street boutique or Armadale store. For more information, visit our Click & Collect page here.
CAN I CHANGE MY ORDER DETAILS AFTER IT HAS BEEN PLACED?
Please contact firstname.lastname@example.org as soon as possible to change your order details. If your order hasn’t been dispatched, we are still able to amend any personal details, such as your shipping address.
HOW CAN I TRACK MY ORDER?
Your order can be tracked by entering your tracking number into the Track & Trace area on the Australia Post website.
WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?
Depending on the destination country, you may be required to pay duties and taxes on your order. It is the responsibility of the receiver to pay for any applicable duties and taxes, not ŞENER BESIM. Please contact your local customs office for more information regarding taxes and duties.
HOW MUCH DOES SHIPPING COST?
A $10AUD shipping fee applies to Australian Standard orders under $150AUD. Australian Standard orders over $150AUD are free.
A $15AUD shipping fee applies to Australian Express orders under $450AUD. Australian Express orders over $450AUD are free.
A $35AUD shipping fee applies to all international orders.
Please note, that ŞENER BESIM is not responsible for duties and taxes incurred once parcels arrive in your designated country.
For more information, visit our Shipping & Returns page here.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to all countries worldwide. For more information, visit our Shipping & Returns page here.
WHAT IS YOUR RETURNS POLICY?
We offer 30-day returns or exchanges on items which adhere to our returns policy. For more information, visit our Returns page here.
MY ITEM WAS MADE-TO-ORDER, CAN I RETURN IT?
Unfortunately, made-to-order items are unable to be returned. For more information, visit our Returns page here.
HOW DO I RETURN AN ITEM?
CAN I RETURN OR EXCHANGE A GIFT I RECEIVED?
Yes, all full-price items are eligible for a refund or exchange provided they meet our 30-day returns policy. For more information, visit our Returns page here.
Note: Items purchased through a third-party vendor (outside of senerbesim.com) will not be covered under ŞENER BESIM returns policy. Please reach out to the company the items were purchased from.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Please allow up to 5 business days for us to process your return. Once your return has been processed and meets our returns policy, it will be approved for refund. Depending on your financial institution, please allow up to 3 business days for the funds to appear in your account.
Please note, only the value paid of the item(s) returned including any discounts applied is refunded, no costs associated with the order, including shipping, are refunded.
WHAT IS YOUR JEWELLERY MADE FROM?
We work with gold vermeil, sterling silver or solid white and yellow gold.
ARE YOUR DIAMONDS ETHICALLY SOURCED?
Our diamonds are sourced from responsible suppliers, free of conflict and in compliance with all relevant UN resolutions.
DO YOU USE ANY LAB-GROWN DIAMONDS?
A portion of our jewellery is created with lab-grown diamonds. All our lab-grown diamonds are 100% pure crystallised carbon, and identical in every way to earth-mined diamonds. Sourced from responsible suppliers, free of conflict and in compliance with all relevant UN resolutions.
WHAT IS YOUR KNITWEAR MADE FROM?
Our knitwear is made from a blend of Italian yarns, please refer to the materials section of the specific product page for more information.
DO YOU OFFER A REPAIR SERVICE?
We offer a free repair service on all ŞENER BESIM pieces within the six-month warranty period, any pieces that need repairing outside the warranty period will be at the cost to the customer. Please contact email@example.com with any repair queries. For more information, visit our Warranty page here.
I'D LIKE A CUSTOM DESIGN, CAN I SUBMIT A REQUEST?
Any piece from the Signature Series can be customised further. Please contact firstname.lastname@example.org for questions regarding customisation, queries about adding or changing gemstones, or to discuss alternative options.
HOW LONG WILL IT TAKE TO RECEIVE MY CUSTOM PIECE?
Please allow up to six weeks from the date of purchase for your bespoke piece to arrive.
WHERE CAN I BOOK A CONSULTATION?
Please contact email@example.com or call us on 0411 881 703 to arrange an in-depth consultation with one of our team.